Telephone Customer Service Staff

I've been doing battle with telephone customer service staff lately.  Firstly a bank employee gave me wrong information which lead to an embarassing inability to pay for my own damn groceries (I was so far in advance on my mortgage payments I cancelled the direct debit out of my account... so I was told...) then the telephone company who I pre-booked to switch my address over, inputted the details for a full month early, leaving my home phone and my internet cut off.  All in one week.

Here are some of my thoughts on it all, written down while on hold with Australia's infamous "Telstra" telephone carrier on the types of Telephone 'Customer Service' people you'll encounter, while on the phone to a bank or utility of any kind:

1. Don't Give a Damn - bored or defensive and aggressive, they don't want to help you and make no bones about it.  Most common at Telstra in Australia - who are infamous for locating & hiring these tyes.  Bored's will just about yawn in your ear, even be happy to chat down the phone if it's not about your problem, and tell you disinterestedly that you'll have to call back later or speak to someone else.  The agro's of this group will be on the defensive after having someone who encountered a Bored beforescreaming at them in a previous call, and will be ready to jump down your throat for even sounding frustrated & frazzled, and again, will be quite happy to make the problem worse for you if they think it'll cheer themselves up.
2. Getting Thru The Day - bored/agro but more concealed, want to coast through the day, keep the gibbering idiot down the phone happy/quiet but don't want to actually sort out the problem, that would mean actually being effective & following through. They will promise to get someone to get back to you, take all you details down and tell you at great length why you've gotten through to the wrong department but not actually make anything happen.
3. Helpful But Misinformed - the most dangerous of the lot, you get off the phone happy thinking you've been adequately assisted and even helpfully, to only later discover later that they've given you totally dodgy information or worse still, processed your pre-planned house move of your phone line a month early or a month late!
4. The Grail - someone who enjoys their job,  that elusive prize that anyone searches for on their quest to reach a resolution to their problem.  Someone who understands if the caller is calling about an issue , that they will be upset, but not at them personally, and try to resolve the issue so that it doesn't keep rippling on and causing further waves.  They find the cause, follow through the call to the result and make the person on the other end of the phone dream about them being cloned and employed at phone companies, utilities and banks throughout the world.  Their blood should be bottled!